Returns and refunds Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org. Or by phoning our office on 1300 995 448.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Return shipping is based on cost at time of processing your return label; the amount will be deducted from your return refund amount and is based on size, weight and distance.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions and non-returnable items
Certain types of items cannot be returned - such as special orders, pre-orders and ‘made to order’ items.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. Return shipping is based on cost at time of processing your return label; the amount will be deducted from your refund amount.